Your Frequently Asked Questions
You should find everything you need to know here. If you have any further question we would love to hear from you.
Q: Is there a minimum order requirement?
A minimum order of 15 hot lunches a day is required to keep the temperature of the food at or above the required level until the time of serving.
Q: How do we place an order?
We will email you an order form to complete and return to us each week. We understand that planning is vital to a nursery’s daily operation so you can even order the meals for weeks or months at a time.
Q: How much does your service cost?
Please get in touch to discuss prices for your area.
Q: How do we pay for our order?
We ask for all payment by Direct Debit within 14 days from the date an invoice is raised.
Q: Where do you deliver to?
We cover much of the South East and currently deliver to over 275 locations throughout Sussex, Hampshire, Kent, Surrey, Essex and London. Please contact us to see if we deliver to your area. We are constantly expanding the locations that we deliver to, so if we are not in your area at present, we may be in the near future. Please feel free to contact us to register your interest and we will notify you if we move into your area. Alternatively, you can sign up to our newsletter to be kept up to date with all of our developments.
Q: How does the food arrive?
Our meals are delivered using our fleet of VW eco transporter vans, all of which are branded with our logo. Our drivers are friendly, reliable and all have ID badges, Zebedees branded uniforms and are DBS checked.
Q: Is the packaging recyclable?
All our equipment is re-usable. We use temperature-controlled, insulated thermoport boxes, stainless steel tins and clear plastic containers. We ask every nursery to rinse and clear all containers after use and place them inside the boxes, ready for collection the following day.
Q: How do you ensure the food stays hot?
Cooking methods during production ensure a core food temperature of at least 90 degrees, at which point the foods are loaded into thermoport containers. This initial cook temperature and the type of containers/delivery times have been tested to ensure that when the food is delivered to you, it will be at a temperature of above 63 degrees. in the unlikely event that the hot food has fallen below the legal standard of 63°c at service, we are able to demonstrate that this period of time will be minimal, and has not exceeded a 2 hour period.
Q: What time will the food arrive?
We aim to deliver to all of our clients by 12.00 noon each day, however the exact time of delivery depends on your location and which of our rounds you are placed on. You will be given your delivery time prior to commencing service with us, and will do our best to arrive well in advance of your daily serving time.
Q: How do you avoid delays?
All of our vans are fitted with a satellite navigation tracking system, which allows us to monitor the precise location of each vehicle throughout the day. This gives us the ability to provide all clients with accurate timings for their deliveries, in the event of any delays due to traffic, weather or other factors. In the unlikely event of delay, you will be contacted to inform you of the anticipated delivery time. Our vans undergo regular checks by our Transport Department, and are meticulously serviced to ensure reliability.
Q: Can we freeze/reheat the food?
All our dishes are made to be eaten at lunchtime on day of delivery and not to be cooled down for reheating or freezing for consumption at a later time or date.
Q: How quickly can we have a delivery?
Orders must be placed each week by 12 noon on the preceding Thursday. However, alterations to orders can be made up until 4pm the day before the delivery is due. If you need an emergency order, phone us the day before and, stock permitting, your food will be delivered by 12 o’clock the following day.
Q: Can we use you to cover absence and holidays?
Zebedees not only offer permanent contracts but if required for any reason such as staff holidays or sickness we can offer a temporary service to cover all your needs.
What does a typical menu look like?
You can see our standard menus here.
Is the food fresh?
We receive fresh ingredients daily and all our hot food is cooked on the day of delivery, to ensure quality and freshness.
Can we taste the food before we order?
Yes, please contact us to arrange a no obligation taster session.
How often does the menu change?
The menus operate on a 3 weekly cycle and are changed twice a year, to allow for variety and the use of seasonal ingredients
Do we have to follow the menu?
We have a set menu, but some ingredients may be substituted in accordance with specific dietary or cultural requirements.
Please ask us for more information.
Where do you source your meat and ingredients?
We believe in the importance of promoting fresh, local food. Zebedees work closely with local suppliers from Kent & Sussex, thus ensuring we keep our food miles to a minimum. This guarantees that we receive excellent quality fresh ingredients and services at a price that is fair to both parties.
See our Ethical Credentials section on the Nutrition Page.
Is your food healthy and nutritious?
We are the only early years food provider to employ a full time in-house Nutritionist to ensure that our meals are low in salt and added sugars and contain the right amount of nutrients to support the high energy requirements of pre-school children.